You like to think that you know how you'll react to any situation thrown at you. Years of training, thousands of hours of experience and thirty plus years of life have prepared you for every possible scenario, until...
Four weeks ago
It's a lazy Friday afternoon.. I had drained my battery texting back and forth with Nicole on her way home from a trip so, unusually, my cell phone is out of reach tethered to an outlet. "I'm not going to get in time for dinner," she had previously written. After reading the message, I sit back down on the couch and return my attention to the television while thinking of what to eat. Out of the corner of my eye, I see a blue light flash across the room, telling me I have a notification.
Maybe she is going to make it home, I think to myself as I get up to check the notifications. At the top of my screen, an email notification sits innocently.
Weird, I don't normally get just regular emails anymore. Day after day, year after year, I have waited for this exact moment. Weekly, I have searched my spam for the keywords "Delta." Maybe, just maybe, the email filtered it. Recently, however, I'd resigned to the fact that it was going to be quite awhile before I'd get "the call." Today? Today, July 22nd, 2016, in my inbox an unopened email from Delta Air Lines with the subject: "INVITATION TO INTERVIEW AT DELTA AIR LINES."
I can feel my heart stop. Am I reading it correctly? After a brief second, fully aware it still has a job to do, my heart begins to pound. Trying to overcome whatever hormones my brain has injected into my blood, I set my phone down for a second and look to the ceiling for answers.
Is this for real, I think to myself trying to catch my breath. I pick up my phone one last time. The email is still there. I wasn't dreaming.
HOLY SHIT!
Finally caught up to my heart, my mind begins to race. I quickly glance through the email before taking a screenshot and sending it off to Nicole. Widely known as one of the most difficult interviews in aviation, I'm not even remotely prepared. I have books to read, brain games to practice, research to do and all the while, going on exhausting trips at my current airline.
Nicole responds back with elation. "When are you going to do it!" she asks excitedly. I have no clue. Our schedules aren't out yet for August and, worse, I have vacation at the end of that month, a non-refundable trip to Alaska. Okay, I'm being hyperbolic. An Alaskan Cruise isn't a bad thing, but considering the circumstances, there are more ideal times to be unavailable. I have no idea when or even if I'd be able to interview anytime between now the end of September. "Well, you only have two weeks to call them or the offer is rescinded," she replied.
"Wait, why do you think that?" I ask.
"It's in the email. Didn't you read it?" Nicole retorts.
I guess I hadn't. My mind is running spinning in circles trying to gain traction . What about vacation? What if I can't get time off? What if the only time I can get off is too close to the interview? How am I going to prepare? What will I study? Where do I begin? What about my wedding? What about my sister's wedding? What about my vacation? What if I can't get time off?
Leaping off the couch, I run over to my laptop sitting on the dining room table and bring it to life. I've wasted enough time and need to focus this energy in a productive direction. I begin my research by searching for everything I can about their interview process and what I find isn't encouraging. Aside from the expected hour-long panel interview with typical "Tell me about a time" or "what would you do" questions, there is a rigorous 3-part computer test consisting of an in-depth job knowledge test, a cognitive exam and a preliminary personality test.. Passing the first day, you return before 6 am to take a 600 question personality inventory and talk to a psychologist.
I find a Facebook page for people preparing for their Delta interview. When I start reading the comments, I have a sudden sinking feeling. One man, a former USAF test pilot, says the job knowledge test, comprising primarily of engineering and aerodynamics questions, was the hardest written test he'd ever taken. Another, described the cognitive test as "a Lumosity test on steroids." In one of the 13 tests, there is a man holding a flag in his hand. He is either facing you, away from you or upside down facing you or away from you. You have to, as quickly and accurately as possible, indicate by taping the screen whether it's in his left or right hand. Another test has you use arrow keys to keep a ball centered in the bottom half of the screen while a number flashes rapidly in the top half. You use the other hand to select by taping the screen which number was displayed before the number currently displayed.
In one comment, there are example questions asked on one of the tests. I read the question, possible answers, and stare blankly at my screen. I take my best guess then read below where the answer is listed. Sighing, I realize I'm not even close.
After spending several hours a slave to my computer, Nicole, finally home from her trip, opens the door and runs up to me. "OH MY GOSH! I am so happy for you! This is so exciting!" She wraps her arms around me and gives me a hug. I say nothing. "What's wrong? Aren't you excited?"
"I am," I admit before the dam of emotions I've built around me starts to crumble away. "I just have so much to do and so much to study. The only days I have available are August 10-11 and that's barely 3 weeks away. When I call Monday to set up the interview, it'll be a shade over 2 weeks. I don't know if I have enough time. What about Julie's wedding in October? They are hiring for classes starting in September. What about our wedding? November isn't that far way. I can't push it off until then. What if I fail miserably? What if I don't get it..." I step back and look around the room as I start to to ramble off questions in rapid succession.
"Christopher. Look at me. Hey! Look at me," she demands bringing my attention back to her. "You're going to be fine. You are all over the place right now. I really think you should go to the gym and work out to get rid of some of that energy. You can barely even focus on me. You know what? Just go now. You'll feel better."
I sit back down at the computer to continue my research. This is too important and every minute is going to count. Many people are given two months notice before they interview. I'll have two weeks. She reaches over and closes the lid to my laptop. "No. Go to the gym. Right now. You'll feel better and you'll be able to focus. You are going to get nothing done bouncing around the internet and this house for the next two hours."
I sigh. Of course she's right. Energy is coursing through my body like I'd just drank a gallon of Red Bull. My stomach even feels like the motor-oil flavored "drink" was still sitting in there. "Alright. I'll go. I'm not going to be able to concentrate though. I doubt if I'll even be able to stay more than 10 minutes."
Four miles later, I walk off the treadmill covered head to toe in sweat. After running the fastest four miles I'd run in as many years, I sit down in a chair to catch my breath. Finally, 8 hours after receiving the initial email, I am calm...and tired. Sweat dripping off my face on the floor, my heart rate slows to normal and clarity returns. In that moment, I know exactly what I have to do. Keys in hand, I walk out the door, confident and ready to take on the challenge that awaits.
****
The following two weeks were exhausting. I spent countless hours reading text books, practicing brain games on a specially designed cognitive trainer. Each day, I watched as feedback poured into the website with pilots who had been successful and unsuccessful. It was almost impossible to see where the people who failed got it wrong and the ones who succeeded got it right.
Several emails were exchanged between Delta and me. I received a plane ticket from the airline scheduled to depart at 1 PM on the 9th of August, one day after my birthday. Unfortunately, this interview was sandwiched between two trips for my current airline. I would arrive from Denver just before midnight the night before. It would be an easy day. It was my birthday and I deserved it. The next day, I would pack up my bags and head to Atlanta to change my life.
August 8th
Wichita is hot in August and the weather didn't wasn't going to take a break today. I don't mind. With a hotel downtown, it's a great place to go explore. You can run along the river or you can stroll through historic downtown. There's even a minor league baseball stadium on the other side of the river for lazy afternoons like these. Today though, I'm not doing any of that. I'm sitting in my air conditioned room pouring over notes and practice tests preparing for my interview.
My phone buzzes again. Another Facebook notification informs me that another friend has commented on my wall. Normally, I like to comment on each post, a personalized "thank you" for taking time out of their day to wish me a Happy Birthday. Today, I don't have time. I need to focus on the finish line. I can say thanks another day. I'm sure they'll understand.
Even though I awoke at 6 AM to start a full day of studying, it feels like I've been only studying for a few hours when my alarm sounds at 4 PM, intentionally set as a reminder to get ready to go to the airport. Departing in the late afternoon, I only have to fly to Denver, sit for a little over 2 hours, then ride in the back home to St Louis. I couldn't have asked for an easier day.
The airplane arrives at the gate early and I make my way down the glass-walled jet bridge toward the airplane. When I get close, I can see into the cockpit window and see the Captain on the phone. Oh great, I think. Something is broken. Hopefully it's a quick fix.
Standing in the jet bridge, I wait patiently for the Captain to get out and tell me the problem. He walks up to me and shakes his head. "Sorry man. The number 4 brake temperature indicator isn't working."
"It's fine," I say calmly. "It's an easy fix. Did they give you an ETA on when maintenance will be here?"
He shrugs as he grabs his bag to head to the hotel. "They said it wouldn't be long."
I sit down in the left seat and begin to prepare the airplane for its short trip to Denver. Once maintenance is complete, I want to be out of here as quickly as possible. I have a plane to catch.
After several exchanges with ATC, we finally get a route that we are comfortable with. It's going to take a little longer than expected, but it avoids the thunderstorms building in eastern Colorado. I look down at my watch. Shit. It's been almost 40 minutes since we got in the airplane and still no sign of the mechanic. I pick up my phone and put a call in to headquarters. "Yeah, this is Chris in Wichita. Hey, what's the ETA on maintenance. We were told it would be shortly."
"Oh, sorry Captain. He said he was just finishing up another airplane and would be over in a few minutes. In fact, he said 6 minutes to be exact," the supervisor back at headquarters assured.
That's still not bad. There isn't any investigating to do. We know exactly what is wrong. Once he shows up, I plan to board and get on the road. In the back of my mind, a timer has started. My two hour sit has turned into 1 hour and 20 minutes. At least I had a few hours in Denver I think as I take a deep breath and head up to the gate to tell the gate agent the news.
While I'm up there, I use the restroom and walk from one end of the small terminal to the other looking for the maintenance truck on the ramp. Every other flight has left and the gates are empty. I make my way back to our gate and talk for a few minutes to concerned passengers before heading back down to my airplane. Maintenance still hasn't showed up. It's now been 20 minutes since the last phone call and over an hour from when the plane first landed. I'm beginning to lose my patience. "Hey man, is everything alright," my First Officer asks as stare out the window of my normally wonderful office view.
Sitting back in my seat, I sigh and look at the ceiling. "There isn't a single plane out there. I don't know where this guy is but he definitely isn't working on any airplanes here. The last flight left 30 minutes ago. I feel like someone is lying to us." I pick up my phone again and dial the headquarters in St Louis. I swallow my frustration and speak calmly, "Hey Randy, it's Chris in Wichita again. Yeah, six minutes has gone by and then another 15 and we still don't have a mechanic." Oops, I let a little frustration bubble to the surface.
"Really? He should have been there by now. Let me give him a call. Just stay on the line," Randy says as he sends me to listen to elevator music. After a brief pause, he returns "Hey Captain, yeah, he said he's on his way now." Jesus Christ my heavily exaggerated rolling eyes yell at the ceiling.
"Alright, well...alright." I hang up the phone. Across the ramp, I see a van that looks like it was stolen from the Libyans from Back to the Future appear from behind a hangar. Shortly after, it comes rolling up the airplane. I hop out of my seat and meet the mechanic at the door to the ramp. "Hey, so how long do you think this is going to take?"
"It should take 5, maybe 10 minutes max," the clean-cut man in overalls says in an honest tone. Finally we are getting somewhere. We can board right away and will be just finishing up by the time he finishes the paperwork.
I nearly run up to the gate and inform the gate agent to board. When I return to the flight deck, I continue where we left off almost 30 minutes prior. While the passengers board, the flight attendant, first officer and I joke while I finalizing the programming of the flight computer.
Almost a half an hour later, the last passenger walks on the airplane and the gate agent asks to close up the airplane. Looking at my watch, I pinch the bridge of my nose. "We are just waiting on him to finish up the brake indicator," I say while writing down math equations on my paperwork trying to figure out how long I'll have in Denver before my flight leaves. Forty minutes. The magic number is 40.
"You mean the guy who has been sitting in his truck the whole time?" the gate agent asks.
Slowly, I turn my head to look at the woman standing behind me. "What do you mean the whole time?"
"He's been sitting in that van the whole time. Hasn't moved." The gate agent says shrugging her shoulders.
Like a tea kettle, I can feel my face turning red. Every emotion that I've been suppressing has started to bubble to the surface. My normal cool and calm demeanor is being overtaken by visible frustration. "You've got to be shitting me." I say more loudly than I intended as I climb out of my seat and make my way to the ramp. As I descend the stairs, I can see the man get out of the van and walk toward the landing gear. Approaching him, I'm glad I have to yell to be heard over the sound of the air conditioning units installed in the belly of the aircraft. I was going to have a hard time not raising my voice and this gives me an excuse.
"Hey! What's going on out here!" I yell over the loud screeching sound toward the man crouched under the wing.
"Oh hey! Yeah! I'm almost done! Your maintenance control sent me on a wild goose chase!" he yells back barely audible. I forgot to bring ear plugs and I struggle to communicate with my fingers shoved deep into my ear canal.
"Alright! How much longer!" I ask yellingly. He has given up on trying to communicate with words and mouths 5 minutes while holding up his open hand. I get it.
I walk back up to the jet bridge and, frustrated yet relieved, return to my seat. As I walk past the gate agent, I tell her what was said and return to the flight deck to re-triple check my work as a way to take my mind off the situation at hand. Shortly after, she peeks her head back through the door. "Hey Captain. So, he said five minutes? Then why did he just unscrew two panels and take them off the airplane?"
I leap out of my seat, walk into the jet bridge and see a piece of the airplane laying on the ramp. Oh no. Raising my arm up, I glance at my watch. I do the math in my head for the 50th time today: five minutes to taxi plus an hour and twenty because of the reroute. Add 10 minutes to taxi in. That gives me...30 minutes. Now I begin to feel anxious that I'm going to miss the flight.
I look at my phone to see if there are any other flights out of Denver that night. There aren't. I shake my head and walk back to the window. He's still messing with something. I need to vent. I need to talk to someone. Walking toward the top of the jet bridge well out of ear shot, I pick up my phone and call Nicole who has been kept abreast of the situation through the wonder of text messaging.
"Hey Chris, how you feeling?" she asks knowing that I'm starting to get upset.
"I don't know. This has taken almost 2 hours. TWO F***ING HOURS! This should have been a quick fix and we should landing in Denver by now. I'm pissed. The whole reason I chose this trip was so that very little could do wrong and I'd be able to catch that flight tomorrow. With the Delta computer crash, there is no way they'll re-book me on another flight, if there even is another flight available tomorrow. They canceled hundreds today already! If I miss this opportunity, it might be months before I get another chance. They told me when I booked the 10th that it was the last slot and people are saying they've had to wait up to three months to get scheduled. Those that call to reschedule are told they'll have to wait to be contacted again by Delta. I was lucky!" I rant on, but I feel better. There is nothing I can do. Just concentrate on getting to Denver.
I take a deep breath and walk back to the airplane. Before I step through the door again, I can see the mechanic has reinstalled the panels and is sitting in his van. Once more I look at my watch. The magic number is now 15 minutes. After a few minutes, he walks up, hands me the paperwork and we finally push back from the gate. Before heading out to the runway, I steal one more peek at my watch. Five minutes.
****
The wheels rumble slightly and the wings rock gently as we turn off the taxiway and onto the ramp in Denver. Much of the weather had dissipated and we had received a few shortcuts but in the end it didn't help. As I pull around the corner to our gate, I see a plane taxi away from the gate the St Louis flight was supposed to be parked. There it goes. The flight attendant had my bag waiting for me so I could run out of the airplane when we landed. Hopefully, they changed gates and are delayed.
I hustle into the terminal, up to one of the departure monitors and scan through the various cities. P-Q-R-S-San Diego-San Francisco-Tulsa. Staring at the screen where St Louis should be, my heart sinks into my stomach. I feel sick. The last flight is gone. I missed it.
While sulking out of the terminal, I arrange with crew scheduling to get a hotel in Denver and be scheduled to return the next day. I know what time the flight will depart from looking earlier but I hold onto some hope that maybe I am wrong. "Okay, we have you scheduled for the 8 AM flight tomorrow arriving in St Louis at 11:30 AM," the scheduler on the other end informed me. I'm supposed to check-in at the ticket counter at that same time. Considering that it takes a hour just to drive home, not including the time to change and get what I need for the interview, it is now officially impossible to make the interview.
After exiting security, I sit at a table in the tent-shaped main terminal of Denver International. I prop my head up with my arm as I think of ways to tell Delta in the morning, hoping they won't think I'm lying about the trip. I busted my tail to get ready for the interview and I've been defeated by an expensive thermometer. The screen of my phone lights up with the smiling photo of my future wife. I pause for a minute deciding whether to answer. I really don't want to talk to anyone but she has been there for me all day. I have to answer. "Did you make it?" she asks enthusiastically.
"No. Not even close. I'm pretty sure I watched my flight taxi to the runway and take off. This could be the worst birthday I've ever had and that's saying a lot because my 19th was the day after basic training. I think I'm just going to cancel the interview tomorrow. There's no way I can make it."
"Christopher, no! This is your dream! You snap out of it," Nicole scolds me but ever optimistic continues. "We are going to get you there. Look, there is a Southwest flight that leaves at 6:30AM and gets in at 9. There's one seat left. I'll just buy you a ticket."
"Buy a ticket? No way. I'll jump seat if I have to. Even that won't help, I don't have my suit or paperwork or really any clean clothes left in my suitcase. If there is a delay at all or any traffic, I'll never make it back in time and we'll have wasted all that money" I countered.
"It's too late. I'm buying the ticket. That's worth it to guarantee you get home and so won't have to worry. What do you need? I'll pack it up and tell my boss I need to go to the airport in the morning. We will swap bags and you can change in the cell phone lot. I'll just cancel all my morning meetings. This is too important. We can do this!" she replies enthusiastically.
If everything works exactly as planned, this may work. After 5 hours of slowly watching this opportunity slip between my fingers, there was yet another glimmer of hope. "Yeah. Alright. Let's do this. Do you have a piece of paper? Here is everything I'm going to need...."
****
The Director of Pilot Recruiting for Delta Air Lines walked into the room. The 14 of us felt his presence and knew what was about to happen. We'd all been through a rigorous interview full of probing questions about our past and future and a 2-and-a-half hour intensive computer test. We had all finished the rigorous examination shortly before but when we saw him again not more than 30 minutes after, we knew what time it was.
One by one, we turned our heads and began to circle around the man in his 60s. Not minutes earlier, the room was filled with the laughter of men who, 8 hours earlier when we first walked in, were mostly complete strangers. Now, everyone was focused on him. No one spoke, not even the Director.
After what seemed like an eternity of uncomfortable silence, he looked around to verify he had our complete attention and spoke. "I need to see Brian and Rich." Two heads among the 14 of us drooped knowingly. We'd all read about it. They were going to pull people into side offices to give them the bad news. I braced hoping my name wasn't next on the list. "I want everyone to hear this. Both of these gentlemen have been here before. Both of them have failed the interview. Today, their hard work has paid off. They were not discouraged. I want to be the first congratulate and welcome them to the Delta family."
We all applaud. This truly is great news, but why is he telling us this? Is this a motivational speech for those of us who didn't make the cut? I feel sweat dripping down my back. I spent much of the morning second guessing my answers in the panel interview. I had given it my all but was convinced that I fell short on one of the computer tests. As the applause stopped, the uncomfortable silence returned. You should have practiced the mental math portion more, but it's okay, there's always next time. I can come back in 6 months and try it again. Next time, I'll be ready...
"Now, you may have noticed that I've pulled everyone, the entire recruiting department, out of their offices to be here for this." A lump began to form in my throat. I knew what was about to happen. "It's very rare we get to do this, but I'd like to officially welcome every single one of you to Delta Air Lines!"
****
I started this blog 5 years ago to document my journey as I chased my dream of being a pilot. The end goal, although it was never stated directly, was to end up at Delta Air Lines where I would spend my career. On August 10th, 2016, what started as a dream following my first flight lesson 18 years before, has finally come to true.
Oddly enough, exactly 5 years earlier on August 10th, I first visited the flight school that started it all. On September 12th that same year, I started class. Two years later, on September 9th, I started at Trans States Airlines as an airline pilot. Now, I can officially say that on September 12th 2016, exactly 5 years after starting flight school, my dream has come true. I will walk into the World Headquarters in Atlanta, Georgia, a Delta Air Lines Pilot.